Frequently Asked Questions
HOW DO I PLACE AN ORDER?
After deciding the product(s), quantity, size(s) & shipping method, simply click the “ADD TO CART or BUY IT NOW” Button that can be found at the product page. After you've click that, it'll take you to the cart page where you can view your cart, and then proceed to Check Out. If you are buying multiple products, you may click on other products and continue browsing, once you are ready, click the Cart icon at the upper right corner of your screen to proceed to Check Out.
WHAT SIZE SHOULD I GET?
Measurements for each product have been provided in the description. Please go through them carefully and measure it against yourself to determine which size you should go for. Do note that some of our clothes are Asian sizes and may run smaller against US/UK sizes.
CAN I CHANGE MY ORDER?
Yes, we accept any changes to an order. Please note that if you need to make any changes to your orders, please contact our Customer Service within 24 hours of placing the order.
WHAT ARE YOUR PAYMENT METHODS?
All prices will be shown in local currency or USD depending on which country (GEO IP address) the customer is in for their convenience. However, when customer checks out, they will be billed in USD. Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates.
WHERE ARE YOUR ITEMS SHIPPED FROM?
Orders are shipped from around the world but our main warehouses are in Southeast Asia (United States, Singapore, Malaysia, Hong Kong and China). Because our items are stored in several warehouses, your order may be shipped in separate packages for faster delivery.
CAN I CHANGE MY SHIPPING ADDRESS?
Once you have placed an order, the information goes straight to the shipping department which takes 1-3 working days to process while some order processed the same day. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service within 24 hours of placing the order Only. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening. NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us. Do note: To all UAE customers, please provide your PO Box or Zip code during checkout to avoid delays on processing and shipping of your orders. Customs, Postal Services & Us ( Bara Jan Store) are different entities hence we are not liable for any delays caused by customs or local post services.
HOW LONG DO I WAIT UNTIL MY ORDER IS SENT OUT?
Our handling time takes 1-3 business days. This means that your order(s) will generally be sent out within this period.
WHEN WILL I RECEIVE MY ITEMS AFTER I PLACE AN ORDER?
The duration depends on the shipping method you chose and the destination country. Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment. Our Standard Shipping typically takes 2-4 weeks and depending on how fast customs in your country processes the package.
HOW DO I KNOW IF MY ITEMS HAVE BEEN SHIPPED OR NOT?
When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.
HOW DO I TRACK MY ORDER?
Tracking numbers are included in your shipping confirmation email. Alternatively, you may use below links to track down your parcel(s). https://www.17track.net/ https://global.cainiao.com/ https://www.usps.com/ (for US customers only) http://www.sf-express.com/ http://barajanstore.aftership.com/ For further assistance, please contact our Customer Service through submitting a ticket at our website or emailing us at email@example.com We're here for you 24/7/365.
I TRACKED DOWN MY ORDER AND THE STATUS SAYS RETURN TO SENDER, WHAT SHOULD I DO?
In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mail box or door step.
THE TRACKING SITE SAYS DELIVERED BUT I HAVEN'T RECEIVED MY ORDER YET
Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance or help required.